Community Guidelines

At Social Agent, we believe in the power of human connection. Our values guide us to be authentic, inclusive, trustworthy, respectful, safe and supportive of everyone. Building a Social Agent community where everyone feels secure starts with clear expectations - which is why our Community Guidelines are in place. We want to ensure that every user of the Social Agent App always feels safe and has a positive experience. Agents, Clients, corporate employees, contractors, and all online and over-the-phone customer support members are expected to follow these guidelines.

TREAT EVERYONE FAIRLY AND WITH RESPECT

Fairness and respect are the cornerstones of our Social Agent community.

• NO Threatening or Rude Behavior: To foster a safe and positive environment for all participants, we promote respectful and constructive interactions. You must use language that is courteous and considerate. Avoid insults, derogatory comments, or any form of offensive language. Threatening remarks or actions, whether verbal, written, physical or implied, are strictly prohibited. This includes any intimidation or coercion.

• NO Harassment: Harassment of any kind, including unwanted comments or advances, is not tolerated. Everyone has the right to feel safe and respected.

• Agent/Client Contact: Agents and Clients may only communicate via the Social Agent app (the “App”) during the course of an active Mission. Once a Mission is complete, unless otherwise consented to, there should be no direct contact (via the App or otherwise) between the parties. Any unwanted contact between the Agent and the Client after Mission completion is strictly prohibited.

• Consent for Content Capture: As a Client of Social Agent, you must ensure that all parties are comfortable being photographed/filmed by the Social Agent and obtain and provide any required notices, consents, and authorizations. Clients should inform their parties/guests/attendees that a Social Agent is present. If a party member explicitly asks a Social Agent to not capture them on camera, the Social Agent will respect the person’s request.

• Sensitive Content: In order to respect the privacy and comfort of all members of the Social Agent community, Agents may not capture sensitive content during a Mission. Sensitive content includes, but is not limited to, highly private moments, illegal activity, sexual or intimate interactions, or any material that could cause extreme discomfort. If an Agent is asked to capture content that the Agent deems to be offensive or sensitive in nature, the Agent has the right to refuse to capture such content and cancel the Mission.

• NO Sexual Assault or Misconduct: At Social Agent, we have a zero tolerance policy regarding sexual assault and misconduct. Sexual assault and misconduct will not be tolerated under any circumstance. This includes any unwanted sexual advances, harassment, or coercive behavior. Agents and Clients must always respect personal boundaries.

• NO Discrimination: At Social Agent we are committed to fostering an inclusive environment that values diversity and respects all individuals. We promote an environment free from discrimination, harassment, and bias. We strive to ensure that all policies, programs, and activities are inclusive and accessible to everyone, regardless of their background. We do not tolerate discrimination based on any protected class, including but not limited to: Race, Color, Religion, Sex, Gender Identity, Sexual Orientation, National Origin, Age, Disability, or any other characteristic protected by law.

KEEP OUR SOCIAL AGENT COMMUNITY SAFE

The Social Agent community thrives on connecting people for unique experiences. Whether you're an Agent or a Client, or otherwise part of our community, your safety is our number one priority.

• Code Verification: Before your Mission begins and you allow an Agent to start capturing your content, please ensure that you provide your unique verification code to your Social Agent and that you watch the Social Agent enter that code into the App to begin the Mission. This verification process is in place to ensure your safety.

• Firearms Ban: Clients and their guests, as well as Agents, are prohibited from carrying firearms while using the Social Agent App and its related services, to the extent permitted by applicable law. The presence of firearms can create an unsafe environment for our community.

• Identity Integrity: As part of the Social Agent community, you are prohibited from committing fraud, being deceptive, falsifying your identity, or assuming someone else's identity. Deceptive practices undermine trust and safety.

INSTILL TRUST IN THE SOCIAL AGENT COMMUNITY

The Social Agent community is built on trust - we do what we say we’re going to do.

• Quality Standards: Our mission at Social Agent is to consistently deliver the highest quality service and to exceed expectations through dedication, innovation, and a client-first approach. We strive to build lasting relationships and foster an environment of trust and excellence.

• Client Commitments: In order to ensure the best service possible and deliver content that meets our Clients’ expectations, Clients must: (1) not solicit Agents directly for work outside of the Social Agent App; (2) respect the Agent’s time; (3) not cancel a booked Mission after an Agent has been assigned (cancellation fees may apply); (4) fill out the pre-booking questionnaire thoughtfully and accurately so that the Agent knows exactly what the Client wants (refer to the style guide where necessary); (5) provide clear additional details for the Mission, if any; and (6) take advantage of the 5-minute in-person meeting with your Agent before the Mission begins to give your Agent clear guidelines and set expectations. Our goal is simply to ensure 100% satisfaction with your Mission!

REPORTING ISSUES

Creating a respectful and safe Social Agent community requires participation from every single member of the community. If you ever witness anyone in the Social Agent community violating any of the Community Guidelines, please report the issue to us immediately at violations@socialagentapp.com.